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"it takes forever to login and doesn’t work times out most of the time"

"i’ve got a few other wansview cameras and cannot fault them and the customer service is excellent i would absolutely recommend it"

"my only gripe is the app although it works it will not work on older android devices"

"the only issue i can say is that i would have preferred it if the main cable could be unplugged from the camera to make it easier to feed through a wall"

"there are a lot more expensive cameras out there but this one does the job"

"being returned my wifi is 5g so doesn't work"

"the major down side is the cloud storage it’s very expensive and only one user from the household can view the cloud storage"

"i found this to be utterly useless for me"

"looking at the app reviews it seems a lot of people have had the same problem"

"the app does not work"

"do not waste your money on this"

"then the one that was working stopped working"

"waste of money only works with wansview apps nothing else not even the ispy app on pc"

"the reviews for the app are appaling and i wish i'd seen these before buying"

"how do i return the original camera as it must be under warranty?"

"very disappointing coz i was really looking forward to trying this out"

"my first camera had issues i think it ended up becoming water logged after we had terrible rain and the night vision was glitching however customer service sent out a brand new one with a week or so"

"they only positive aspect of this camera is that it has decent picture quality but pretty much everything else makes this camera an utter waste of money"

"the set up wasn’t as smooth as expected on the first day to account registration activation failure delay"

"but by far the worst thing is that every now and then the camera goes off line"

"it’s really frustrating that this camera doesn’t work with an nvr"

"when i went through the set up to connect to wifi camera would only work for about 20 seconds and then cut out i had to unplug to reset i was a bit disappointed with the camera i found the email for support and emailed to my surprise i had a answer after about a hours it was sunday with clear instruction"

"the 10 second limit extreamly affects the use of the product"

"no answer waste of £25 company wrote to me to offer a refund plus £10 to remove the comment on amazon"

"my biggest disappointment is with the wansview cloud app both on my phone and pc version"

"the worst camera iv had not happy at all "

"2 only one user can log in and view the camera at a time which is extremely annoying and useless"

"it keeps losing connectivity and keeps turning off"

"the only small issue is that it can be a bit too sensitive to anything moving like grass or rain"

"i know a poorly made item when i see it"

"* the camera shuts down without you realizing it but there would be chunks of gaps of missing footage i wouldn't recommend this camera to anyone i know"

"the only downside is the really chunky wires that need drilling through the wall!"

"sensitivity adjusted it's not all plain sailing hence the 3 5 stars"

"i realized that by then the 30 day trial had expired even without even turning on the camera and that company had taken the annual subscription charge from me through paypal"

"though i can see it being useful for those that require this feature for £30 the camera is extremely good value for money it isn't cheap flimsy plastic rubbish like most are for this price"

"not what you’d usually expect from a lesser known chinese brand"

"i got it on but then the app didnt work"

"i believe this has a few major drawbacks"

"it connects but drops immediately"

"a static picture seems good quality but when there is movement you get lag drift & pixel distortion more often than not"

"i had a little problem setting the camera up as it would not read the qr code but after contacting customer support they suggested printing the code bigger which did the trick"

"no mention was made in the selling literature that you had to subscribe to an separate i cloud storage facility"

"1st was wifi dropping out accepting that maybe a signal strength issue so opted for a wired connection and reconfigured it to suit"

"only thing is if you have poor wifi like me it does take a while to load but it is still recording whilst loading"

"app very clunky"

"eg a indecent happed and it was not captured on my camera because the camera stopped filming at that point"

"guess will have to return this if i dont get my verification email by the morning"

"* another thing i found annoying is the camera will automatically cut after a few minutes during recordings which will reflect in some missing footaging that may have been useful"

"i know this w4 outdoor camera isn't the most expensive but i was hoping for a little better as i have the k2 indoor camera which i am very happy with"

"as far as the camera is concerned adding it to the app and putting it into operation was very simple"

"but once it was fitted up on the outside wall problems began"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"i would like to use my own client app or at the very least be able to login via a browser"

"as this was my first time using an app based wifi camera i was intrigued to find out how "much hassle" it would be to set up"

"not difficult but slightly annoying"

"it is smaller than i thought it would be and smaller than the ezviz but that doesn't matter"

"purchased this wifi camera as my last one failed"

"wansview w4 the camera came with all the fixing require to install it to the wall the cable is a little to short to get through the cavity but that’s not a deal breaker i have not tried the cloud based software yet but once i get round to it i will test out the 30 day free trial then its only around £6 and month after that great for security in mind there also a motion detection service that’s free your phone pings every time something passes its path"

"they offer a 30 day free trial cloud recording service"

"took me a couple of hours getting 1 of them up and running then wasted a day trying to get the the other one working then wasted ages again trying to go through it all again with their support"

"sometimes it takes a little patience for the wifi connection to take place but once set up there should be no further issues and you can keep track of the camera via any ios or android device with the app installed"

"that said i'm overall satisfied with these despite the constant resetting it's still a deterrent in itself and nobody knows of the cameras are working or not unfortunately neither do i half the time until i look at the app"

"i had to leave the ethernet cable hanging outside as i can't drill that much without being worried about structure"

"then a much smaller hole could be drilled"

"ok it's a bit here and there with this type app is awlful drops off when it feels like but the picture night vision and install of it is pretty simple app is getting worse need vital evidence no ya can't get it with this it's dreadful"

"when it arrived and i opened the box i was very surprised with how sturdy it felt and all its accessories i had a little trouble setting it up so contacted the customer service who were absolutely brilliant they suggested ways to sort it out which worked a few days later they checked up just to make sure it was working which i appreciated"

"overall problem solved really satisfied with the product despite my old review because great customer service really does change the game and of course the product itself is doing its job pretty well now that its working"

"fixings supplied are good the cons i feel with this product are: lack of installation instructions and information on how best location needs a large diameter hole for the ethernet plug may require specialist drill if mounting on brick wall would be better is settings enabled adjusting how long video clips are recorded for on motion detection the default is a bit on the short side for my liking"

"the camera meet my needs it has really good night vision but it is sensitive to raindrops and small insects buzzing around"

"the camera definitely meets my needs it has worked through rain and snow without any connection issues at all"

"first as the camera is connected to the internet rather than being only accessed locally it exposes a lot of security risks it might get hacked"

"we are no longer running to the window as nosey neighbours at every noise from paranoia"

"4 the login server is extremely slow and unreliable"

"these cameras are just great value great picture quality both night and day my only slight quibble is the cabling supplied is bulky at the camera and very short "

"i would think with recordings with that layout there should be a next button that allows you to jump to the next clip"

"downside is that motion detector is quite sensitive to wind blown leaves cobwebs etc"

"the power cable on the plug is quite long but i still had to use an extension"

"the wansview cloud app is pretty basic but provides all that is necessary for a simple cloud based camera operation at a budget price"

"i just followed the instructions and had the device running within ten minutes i think the most difficult part was having to point the actual camera at my tablet which was displaying a qr code that was part of the set up process just had to have a little patience steady hand and good aim it has now been running outdoors for ~6 weeks it is monitoring a robin nesting box with no issues at all"

"i find this is the biggest downside to this camera and if recording time could be extended to 20 secs or more then i would have given this camera 5 stars"

"the only thing it does not have is sound"

"even to try the 30 day free trial you have to provide your paypal account nice little earner there from all those forgetful people like me that start the free trial and then forget to cancel it before it runs out "

"it's a ok camera could be improved theres a massive delay when someone goes by or a car by the time the camera shows a object passes it has already happen 30 seconds before"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"finally after i complained my camera misteriously stopped even powering on"

"camera was ser up for wireless operation using my bt5 hub"

"just a shame the wifi signal was not strong enough to set it up without wires"

"* another thing i found annoying is the camera will automatically cut after a few minutes during recordings which will reflect in some missing footaging that may have been useful"

"mounting the camera was a breeze just had to align and finalise where i wanted it drilled the holes and used the rawplugs provided then mounting the camera to the 3 holes drilled and then screwing it down"

"honestly people say you can't put a price on safety but for less than £30 i can't see why everyone doesn't have them!"

"it just means that the hole needed to pass the cable through will need to be quite large 65mm at the largest point ethernet cable end and with no way to disconnect it from the camera body left with no choice"

"i bought this on amazon because it stated it was half price but after finding it for £20 on ebay clearly this is not half price at all the image is great and the night vision too there is sadly no audio recording on this the app is useless unless you pay for the cloud too store your videos as from the"

"eventually connected it to ethernet updated firmware camera connected but no image"

"i cant help but feel the way the software is designed is to make you buy cloud storage and stop you from recording by other means as unlike previous models you cannot set cameras to write to a hard drive via ftp which offered a low cost recording solution"

"i haven't tried the cloud storage yet as for my needs is is less important"

"* the camera shuts down without you realizing it but there would be chunks of gaps of missing footage i wouldn't recommend this camera to anyone i know"

"what it doesn’t tell you is that if you want to benefit from the full use of it then you need to sign up and pay for cloud storage and only payable using paypal"

"really disappointed to camera i’ve had before 😞"

"i run several websites and they use webcams to provide tourist information"

"what puts me off is that it is a hong kong website you have to pay for storage and also there is a small delay on the camera with cars going past about a two second delay but not a problem"

"sending it back as it may work well but not as described"

"i had trouble at first when connecting the app to my camera but this was because my wifi signal was weak"

"nb if you have a dual band router which most modern ones are you will have to disable the 5ghz band temporarily whilst you set the camera up as the phone has to be on the same band as the camera ie 2"

"it does integrate with alexa but this is much too slow and laggy to be much use"

"doesn’t make sense"

"the image quality is pretty good even in the infrared by that i mean you can recognise a face easily but there is no zoom feature to restrict field of view i wanted to exclude the neighbours property "

"impossible to connect"

"camera was easy to set up and now waiting for lambing to start in late january!"

"i can’t use a wired lan cable as i have no method of routing it i rent so can’t just drill holes 3"

"the aerial kept falling down wouldn't stay upright even though i tried nipping it with a ba spanner"

"this review is based purely on lack of functionality"

"all i can say is that i was not disappointed with this in the slightest!"

"this has been a problem with most of the outdoor cameras i've had so it's not an issue specific to this model"

"find the right area you want to site the camera and then follow the clearly written instructions in good english drill holes screw it up to the wall ceiling wherever"

"now i can see any suspicious activities around my house from anywhere in the world"

"slight delay but nothing major"

"4ghz broadband as 5ghz will not work"

"only downside i would say depends though on the use case is that it's missing a microphone"

"but despite the settings saying i have got the alert set it doesn’t alert me"

"so far we have seen a cat and hedgehog at night and lots of birds 😊😊"

"as a diy novice i was a little skeptical but the instructions are clear and very straight forward"

"the update kept on failing over wifi even after leaving it for 3+ hours"

"this alone makes the cameras unreliable"

"i purchased this for security for my business and had tried a number of other cameras from other companies which i had to send back to them as i was not happy with them"

"disappointing given i'd already said a don't use paypal to the same person and in the same chain of emails this should not have been offered or at least they should have been upfront about this in the first place if they are unable to refund the same way it was paid for"

"update do not fall for the email scam they send you"

"this was also a painful experience"

"i'm also reluctant to subscribe to the cloud fees as the picture quality isn't great"

"has had the firmware updated and the echo shows are the only items that run on wireless everything else is ethernet cabled"

"we are no longer running to the window as nosey neighbours at every noise from paranoia"

"i bought 7 on sale and you get what you pay form if you are technically bad with computers this may frustrate you"

"terrible product"

"it has a little weather cap to help take the glare of the sun out of the shot and to stop rain dripping on the lens"

"after googling and trying!"

"i should add i have done many checks of my devices and wifi with no improvement"

"absolute piece of junk"

"returned as utterly useless to me"

"there is one cable from the camera which splits into 3 at the end providing connections for power ethernet and an external re set button"

"not a huge issue but could be better"

"i have turned off the notifications on my app which works well but doesn't suit me"

"customer service seems non existent and the online faq is poorly translated c from chinese"

"4 the login server is extremely slow and unreliable"

"biggest gripe?"

"what the hell is this!"

"buyer beware!"

"and the thing that works for us is we can look at them any time but only one of us gets the notification when the camer is triggered so we are not being distracted at work evt"

"can’t fault the camera the app or customer support"

"wansview cloud app is very easy to use the one feature which attracts me that you have to invite other users to login independently and it’s not like that i had to give my password credentials for others to login which is extra security feature"

"so takes short recordings when it senses motion i did buy 2 of these the one for out the back is ro keep an eye on the kids and dogs"

"for my installation would have been better if it did not have a plug just bare wires to install in a connected box"

"it also lights up red at night to help deter people away"

"we did have issues with setup and connecting to the wifi and please note that you do need 2g to connect the camera to as it doesn't connect to 5g"

"you can find which i did later when i returned mine much better options for an extra 5 or 10£ with 2 antenas tf card storrage and even some free cloud storage app the camera connects it self"

"slight lag on live feed but the picture really makes up for it"

"after using this for over a month i have had some major issues with it"

"this makes it fairly useless for my needs and the intention is to return it"

"the only negative thing i could mention is the size of the hole needed for the cables as i expected to use only the camera with wifi i did not need to use the ethernet cable "

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"anyways there is a slight reflection from the window but it's nothing major"

"mounting the camera was a breeze just had to align and finalise where i wanted it drilled the holes and used the rawplugs provided then mounting the camera to the 3 holes drilled and then screwing it down"

"the picture is very clear and faces are recognisable"

"for a cheap camera it is good"

"not do great if someone decides to come and cause havoc and then are not captured in the act!"

"these drop outs can last from a few minutes to a few days"

"motion detection algorithm is not good though"

"the issues i encountered were down to my error not the device"

"i have already subscribed and paid for the cloud service £65 total per annum for 1 3 cameras but you can pay an additional subscription for 5 or even 7 external cameras which works really well as it only records motion and stores it via your wifi straight into the cloud and is kept there for up to 7 days so you can review the recorded footage or current footage from your mobile phone and it has an app alert if it detects movement"

"the only slight downside is that at night it does pick up the motion of moths passing in front of the lens but i am sure if i adjust the motion detection this may change"

"i also set up continuous recording via the cloud based service offered which again is a very low cost annual fee"

"without the app the camera is useless"

"the aerial kept falling down wouldn't stay upright even though i tried nipping it with a ba spanner"

"i ordered the camera so that my parents who are elderly farmers could keep an eye on their handful of breeding sheep who lamb in a small barn next to the farm house"

"so any decent robber just needs to take longer than 10 seconds and the camera will miss them"

"why can't it keep me logged in v"

"ok it's a bit here and there with this type app is awlful drops off when it feels like but the picture night vision and install of it is pretty simple app is getting worse need vital evidence no ya can't get it with this it's dreadful"

"however just recently there was an update to the camera which caused a small problem but have to say after emailing the seller via the app it was resolved within 48hrs"

"i got it for a specific purpose as i have a few problems with my upstairs neighbour and i need proof"

"4g portion of the signal but i had it confirmed by support that this isn't possible"

"shame that these software and cabling issues are letting it down as the picture and night mode is awesome and the hardware quality is one of the best i've see in these budget cameras"

"even contacted me again the following week to make sure problem was rectified"

"but it's not that expensive in fact i thick it's quite cheap"

"hit and miss with the motion detection in only filming the first few seconds of motion control then missing the rest completely"

"the only negative i had was that the lead from the camera for an ethernet connection if you choose to connect it this way is a little short for it to come into the premise through the wall and hence i had to use an ip junction box to house the cable in however this only adds to the look of it overall as it looks more professional"

"this restriction is not immediately obvious"

"also works really well with alexa and my fire stick i will for sure be using this company again highly recommend"

"the worst thing about is the fact that the app it uses has no free cloud storage plus camera also has no no tf card option"

"you will still get hundreds of false alerts all day"

"the cloud service is next to useless too 2"

"if i hear a noise outside by the time i've logged in and the connection sorts itself out whatever or whoever it was are long gone"

"old review i cant even test it out"

"well if you look at the most recent review saying that it’s a great camera especially with the sd storage card ?"

"we bought this to view the wildlife coming into the bottom of our garden and it dies the job well"

"id also like to say the issue of disconnecting wanswiew replaced my first camera and where very very helpful they tried to remotely fix the problem but as soon as they couldn’t the new camera arrived a day or two after they sent it out via amazon priority thank you wanswiew for all your help and product and would buy again without any hesitation"

"my motorbike was stolen from my drive and this camera didn't record anything"

"box nothing is stored i i had not already installed this i would be returning it just based on the lie this this was rrp £50 and half price but on ebay are only £20 new"

"clicking on the cloud storage icon read ' did not join any storage plan' though i have made a payment for the plan and have not received any refunds"

"if you buy the pir it is extremely keen so beware where you put it but to be fair that's what it is for "

"it only records motion which can be stored on the actual app cant remember how long for or 7days rolling paid with cloud on a monthly quarterly or yearly plan"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"voice controlled so you can alert intruders whilst you're away from home"

"restarted several times checked through settings for ages uninstalled and reinstalled app camera i received would not show an image"

"the drilling pattern sticker made it very easy to get the holes ready for mounting"

"it was fairly easy to set up although my camera would not read the qr code to connect so we had to download the app onto my partner’s phone and then it read it straight away"

"for this price what can you possibly do wrong"

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"on this setting you get nothing else"

"we had to connect them on different routers as our wifi signal didn’t reach the garage "

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"hello all i was using sanview cams but they never worked i looked for something working with alexa and i found the w4 omg took a sec to set up and now i have them in all my kid's rooms and outside i emailed support asking for some help to get all 4 cams to show up on a pc and i had replies from the support"

"we live in quite a wooded area so not a fault of the camera whatsoever"

"a great teething problems setting it up to begin eot"

"also app permissions are alittle odd"

"can't really go wrong"

"it’s basically you jump through several hoops of reviewing their current product sending screenshots as evidence "

"set up: in the hallway of my flat block so outside but not in the elements"

"good for the money but wouldn’t pay full price although i like it and delivery was fast i don’t like that to record day and night you need to subscribe and the cost is to pricy to keep these running on record every day of the week but it will record movement of up to around 15 seconds iv found some far"

"plus point for the old app it keeps you logged in always!"

"if i had any issues with the camera it's the motion detection which picks up flys even on the lowest setting but it's nothing majorly annoying as i prefer to have that footage"

"restarted several times checked through settings for ages uninstalled and reinstalled app camera i received would not show an image"

"so if you're using it and another family member logs in you get automatically logged out"

"secondly the camera has a big fat cable meaning if you want to install it outside you need to drill a hole about 1 inch in size which is a joke"

"then i found that when someone came up my path it didn't record that!"

"1bout a 10m second lag so not much use to check when someone knocks on the door as they have left by the time the picture comes on the screen phone and alexa unfortunately a good camera let down by having to subscribe for it to be any use payments and laggy response"

"my front security camera installed by an electrician has disintegrated in the heat!"

"wish i could give zero"

"you will need around a 25mm drill bit if fixing no to external wall due to bulky ethernet adapter"

"not a huge issue but could be better"

"even to try the 30 day free trial you have to provide your paypal account nice little earner there from all those forgetful people like me that start the free trial and then forget to cancel it before it runs out "

"i gave up on the wifi and ended up forking out more for a wifi extender with an ethernet input so i could wire it"

"we did have issues with setup and connecting to the wifi and please note that you do need 2g to connect the camera to as it doesn't connect to 5g"

"it does integrate with alexa but this is much too slow and laggy to be much use"

"sending it back as it may work well but not as described"

"the camera is cloud only so no internal memory card but the app can be used to save footage to your phone"

"sensitive to motion rain sets it off which is annoying"

"you can adjust the sensitivity i have not messed with this yet but i suspect i can exclude "moths" if i reduce the sensitivity"

"no security reasons for that"

"however this is not a pre requisite as when alerts are triggered a 10sec video is downloaded to your mobile device"

"then comes the crap you have to go buy the camera jump through all their hoops again and then give them your paypal details and they will refund you !"

"it has more wires than my current wired system and you will need to drill a big hole through your wall to feed the thick ethernet dongle through"

"i find this annoying"

"having seen the price of this camera i thought that i would give it a try to the rear of my premises it took a little while to sort it out maybe with everyone else using the internet but with the help from there support team it's a nice little camera"

"i had my doubts about this because it was only £25 but very surprised how brilliant this really is "

"does lack a some bit"

"the camera doesn’t have a very long range to connect to a wireless network plus when it detects any movement the recording stops after only a few seconds"

"3 it take no more the 2 mins for the wifi blue tooth connection"

"i use this camera for viewing the front of my property after a theft of a motorcycle"

"i was a little surprised disappointed that it did not feature onvif rtsp but was advised that they can apply a firmware update to add support for this which means i can add it to my other camera's in ispy"

"have already returned 1"

"the image quality is pretty good even in the infrared by that i mean you can recognise a face easily but there is no zoom feature to restrict field of view i wanted to exclude the neighbours property "

"there is a drilling template provided to assist in correctly locating fixing holes to mount the camera unit outside this was very useful and helped enormously in making a professional job of mounting the camera"

"in the first two weeks of operation there is a bus service goes down past my house and there is only 5 a day hourly mon fri the camera captured the bus a total of three times out of ten events i have little idea what i am doing with it and as i am not rich enough to pay for cloud access i am stuck with just the alerts one night kids tipped over my 4 recycling buckets and again the camera was as useless as a chocolate fireguard ok the night vision is really good as is the picture quality and the motion detection is too good it activated if rain is falling or a light shows from houses on the other side of the large park i live next to but it is still only as good as the times it actually activates at the correct time the lack of instructions with the package did not help either"

"pros= 1 good size not too big 2 well built metal construction 3 excellent pictures both night and day 4 pretty easy to set up cons= 1 cables attached to the camera are too big in diameter shame they can't be detached 2 lots of moths trigger the sensor at night 3 power cable quite short edit"

"this camera should be removed by amazon"

"the front one was ripped off the wall and stolen"

"and i must say wired setup is also a challenge"

"i use it to monitor my front door as i have an office at the bottom of the garden and i can't hear the doorbell"

"nice small camera sometimes struggling with connection tho shame it does not have memory card but i can take still images on my phone when motion is detected as long as the camera is online and loads working 90% of the time and a great deterrent always"

"unable to set camera up"

"if i'd known i wouldnt have bought this item"

"i am sending mine back"

"very old technology"

"what puts me off is that it is a hong kong website you have to pay for storage and also there is a small delay on the camera with cars going past about a two second delay but not a problem"

"clicking on the cloud storage icon read ' did not join any storage plan' though i have made a payment for the plan and have not received any refunds"

"if you want to connect it via ethernet cable then get an extra long one as the only provided is very small"

"the signal was so weak to the internet"

"the camera has a single cable exiting the unit with three short tails 1 a reset button 2 an rj 45 connector for wired ethernet connection and 3 a circular power socket"

"you do though need a watertight bid if installing externally for the plug and other bits"

"although the camera is a good build and quality for the price it's limited to what you can do"

"the camera has been added to the plan as per requirement the support team is a joke and they do not have anyone in the uk"

"forces you to use the new "wansview cloud" app which is a disaster"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"the only issue that i envisage might be a problem is the delay before recording starts"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"it simply doesn't work"

"also hard to justify the very expensive subscription plans given the poor service"

"the chain is rubbish though and utterly useless"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"they have an online form to "email" them that does not work"

"don't waste your money on this crap"

"one just stopped working but it was outside 24 7 and in all weathers"

"there are lots of options now so my advice is really think about your needs before buying"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"so in my opinion extremely poor customer service to go with an extremely poor product"

"really disappointed"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"i have had my camera's for over 3xyears now but 2 have failed"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"can’t find fault with arlo system"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"absolute rubbish"

"i spent hours contacting the support resetting and re configuring the system"

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"night vis absolutely rubbish"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"oh and its really expensive"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"